Email Issues

My Gmail account is full!

Google provides users with a total of 15GB storage for free, this is the storage for Drive files, emails, WhatsApp backups, among others.
See for one way to clean up the space instead of buying more.

Managing Storage

Go to then click on Manage files (on the RHS) then go down and click on Storage Manager - this helps with the clearing process Items that take up space

Google Drive:
Most files in your "My Drive," including PDFs, images, and videos.
Items in your Trash. Learn how to empty your trash.
Note: Google Docs, Sheets, Slides, Forms, and Sites don't take up storage space.

Messages and attachments, including items in your Spam and Trash folders.

Google Photos:
Photos and videos stored in "Original quality." Learn how to change the size so photos and videos don't use storage.

Remove hidden data from apps in Google Drive
On your computer, go to
Click Settings Settings and then Settings.
On the left, click Manage apps.
If there's hidden data, you can find the amount under the app's description.
To delete this data, click Options and then Delete hidden app data.

Items that don't take up space

Google Drive: 
​Google Docs, Sheets, Slides, Forms, Sites, and files in "Shared with me." These files only take up space in the owner's Google Drive.

Google Photos: 
Photos and videos stored in "High quality."

If you run out of space

Gmail: You won't be able to send or receive messages. Messages sent to you will be returned to the sender.

Google Drive: You won't be able to sync or upload new files. Syncing between your computer's Google Drive folder and My Drive will stop. You can still create Google documents because they don't take up any storage space.

Google Photos: You won't be able to upload photos in their Original Quality. If you want to add any more photos, you can either upload or back up in High Quality (lower resolution), or turn off backups.

A member’s query

“Many of my emails end up in my partner’s inbox.  He forwards them to me using one of his not-shared accounts. These emails end up in the spam folder.

I have marked some as ‘not spam’, but the message has not got through and they keep going into spam!  How do I tell the computer that these emails are not spam?

Another thing.  I did not have time to read them all so I marked some that I wanted to read later as ‘not spam’ thinking that they would automatically go to my inbox.  They did not, they just disappeared!”